Shipping & Returns Policy
Shipping
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Free Standard Shipping on all orders of $99+.
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All orders ship from our warehouse in Los Angeles, California via USPS or UPS. Our system automatically selects the carrier based on your delivery address.
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We currently ship only within the contiguous United States (no shipments to Alaska, Hawaii, U.S. territories, or international destinations).
Returns
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Please keep the original packaging in case you need to make a return.
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You may return most new, unopened items within 30 days of delivery for a full refund.
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If the return is due to our error (wrong item shipped, damaged, or defective), we cover the return shipping.
Restocking Fee (Customer-Initiated Returns)
For returns within the 30-day window that are not due to our error, a 20% restocking fee may apply. Examples include:
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Ordered by mistake
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Changed your mind
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No longer needed
Refund Timing
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Refunds are typically processed within 2โ5 business days after we receive and inspect the returned item.
Orders with Free Shipping
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If you return an item that originally shipped for free for reasons not due to our error, we will deduct our actual outbound shipping cost from your refund.
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This deduction does not apply to items returned because they were damaged, defective, or incorrect.
How to Start a Return
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Email us first at info@crovergreen.com before sending anything back.
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Weโll reply with return authorization and detailed instructions.
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Please allow us to address any concernsโwe aim to resolve returns quickly and fairly.
Return Address
Crover Inc.
2605 S Santa Fe Ave
Vernon, CA 90058
Notes & Conditions
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Items must be returned in original condition with all accessories, manuals, and packaging.
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Certain items may be non-returnable due to hygiene or safety reasons (if applicable, this will be noted on the product page).
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Crover Inc. reserves the right to refuse returns that do not meet these conditions.